faq

Frequently Asked Questions for Unimoni Rwanda

 

What is money transfer and what are the types of money transfer?
Ans:Money transfer is the process of sending or remitting cash from one location to another. Money transfer can be classified as follows:

  • Bank Account Transfer
  • Instant Money Transfer
  • Online Money Transfer
  • Account Credit

What is bank transfer?
Ans: Sending money to a bank account is called bank transfer. FLASHremit is our instant bank transfer service through which you can transfer money to your beneficiary’s bank account in real time. We have tied up with over 100 banks across the world which helps us in seamlessly transferring the money to your beneficiary account.

Which banks have tied up with Unimoni?
Ans: To know about our bank collaborations, please contact our branch staff or call our Customer Care team at +250 737207000 or send us an email at customercare.rwanda@unimoni.com. You can also send us a Whatsapp message at +250 732377004 or chat with Zoey, our virtual assistant for assistance.

Which mode of money transfer is better for me?
Ans: We offer various kinds of money transfer services – from instant to online to bank account - depending on your need, time availability, your location and receiver's location. Please contact our branch staff or our Customer Care team to know more.

What is Instant Money Transfer?
Ans: Sending money from one location to another in an instant is called Instant Money Transfer. For details on Instant Money Transfer, and to send and receive money instantly, log on to http://www.xpressmoney.com.

What is Online Money Transfer?
Ans: Sending money electronically from one bank account to another is called online money transfer. We will be launching our online money transfer services in Rwanda shortly.

 

What is an exchange rate?
Ans: The price at which the currency of a country can be exchanged for another country's currency is called exchange rate.

Where can I find the exchange rates?
Ans: For the prevailing exchange rates, please check our exchange rate calculator. We would like to inform you that rates displayed are indicative and subject to change. You can contact our branch staff or our Customer Care team for the latest exchange rates.

Are the exchange rates the same every day?
Ans: No, the exchange rates are dynamic and subject to change.

Which currencies can I buy and sell?
Ans: You can buy and sell all major currencies. For more information contact our Customer Care team.

 

What is Unimoni?
Ans: Unimoni, short for Universal Money, is a financial services organisation that offers people and businesses a diversified range of financial services including money transfer and foreign exchange solutions, and much more, across the globe.

Unimoni facilitates the seamless movement of money across geographies, currencies and channels via multiple customer touchpoints including retail stores, online and mobile solutions, and self-service kiosks.

What are the values of Unimoni?
Ans: Integrity, Commitment, Empowerment and Care are the values of Unimoni. We are guided by our core values to conduct our business to the highest standards. In doing so, we work in an open, pioneering and collaborative manner to advance the best interests of our customers. Our core values underline everything we do. Built on trust, value and simplicity, we continue to innovate and introduce products and services that will make our customers’ lives easier.

How can I locate the nearest Unimoni branch?
Ans: Please use our branch locator or contact our Customer Care team.

I am already a registered customer. Do I need to register again with Unimoni?
Ans: If you are already a registered customer with us, you are not required to register again with Unimoni. We have all the details of our registered customers, and there are no changes expected under Unimoni.

Will my past transaction records be available with Unimoni?
Ans: Yes. All your past transaction records are easily accessible and can be made available to you at your request. Please contact our branch staff or call our Customer Care team at +250 737207000 or send us an email at customercare.rwanda@unimoni.com. You can also send us a WhatsApp message at +250 732377004 or chat with Zoey, our virtual assistant for assistance.

Will I get support for transactions conducted before Unimoni came into effect?
Ans: Yes. We assure you that we will address all your queries, even if they are related to transactions conducted prior to Unimoni. Call our Customer Care team at +250 737207000 or send us an email at customercare.rwanda@unimoni.com. You can also send us a WhatsApp message at +250 732377004 or chat with Zoey, our virtual assistant for assistance

I have some concerns regarding a transaction. Whom can I contact?
Ans: Please contact our branch staff or call our Customer Care on +250 737207000 or send us an email at customercare.rwanda@unimoni.com. You can also send us a Whatsapp message at +250 732377004 or chat with Zoey, our virtual assistant for assistance

We will be glad to assist you and address all your queries.

How can I know the status of my transaction?
Ans: Once you have completed your transaction, you will receive an SMS notification on your registered mobile number. You can also track your transaction online by entering the transaction number and other relevant details.

What is transaction fee?
Ans: Transaction fee is the commission we charge for offering our services to you.

How can I calculate the transaction fee?
Ans: For details on the transaction fee, please contact our branch staff or call our Customer Care team on +250 737207000 or send us an email at customercare.rwanda@unimoni.com. You can also send us a WhatsApp message at +250 732377004 or chat with Zoey, our virtual assistant for assistance.