Unimoni Canada FAQ

Frequently Asked Questions for Unimoni Canada

 

What is money transfer and what are the types of money transfer?
Ans: Money transfer is the process of sending or remitting cash from one location to another. Money transfer can be classified as follows:

  • Bank Account Transfer
  • Instant Money Transfer
  • Online Money Transfer
  • Account Credit

What is bank transfer?
Ans: Sending money to a bank account is called bank transfer. FLASHremit is our instant bank transfer service through which you can transfer money to your beneficiary’s bank account in real time. We have tied up with over 100 banks across the world which helps us in seamlessly transferring the money to your beneficiary account.

Which banks have tied up with Unimoni?
Ans: To know about our bank collaborations, please contact our branch staff or call our Customer Care team on 1 844 4511900 or send us an email at customercare.canada@unimoni.com. You can also chat with Zoey, our virtual assistant for assistance.

Which mode of money transfer is better for me?
Ans: We offer various kinds of money transfer services – from instant to online to bank account - depending on your need, time availability, your location and receiver's location. Please contact our branch staff or our Customer Care team to know more.

Who are Money Transfer Advisors?
Ans: Money transfer advisors are our employees who reach out to potential retail or corporate customers at their doorstep and assist them with completing their transactions conveniently. In this program, employees are not stationed at one physical location. They are mobile. By providing a sense of flexibility and work-life balance we aim to attract and retain highly skilled professionals.

What is Instant Money Transfer?
Ans: Sending money from one location to another in an instant is called Instant Money Transfer. For details on Instant Money Transfer and to send money instantly, log on to http://www.xpressmoney.com. Unimoni Limited is an agent of Xpressmoney.

What is Online Money Transfer?
Ans:  Sending money electronically from one bank account to another is called online money transfer. To send money online now through Unimoni Canada, visit online.unimoni.com and to send money specifically to India, please visit remit2india.com.

Can I send money to my NRE/NRO/SAVINGS bank account back home directly?
Ans:  Yes, our correspondent banking relationship with over 100 global banks enables us to transfer your money to any bank account across the world.

Is Unimoni a member of SWIFT?
Ans:  No. However with an unique arrangement with UNIMONI, we offer SWIFT support.

How long does international account transfer take?
Ans:  Usually international bank transfer takes 1-2 business days for credit. It may vary depending on the mode of payment.

How can I pay for my transactions through branches?
Ans:  Unimoni Canada offers multiple modes of payments. You can pay by cash up to $5000, debit card, bill pay, certified cheque, drafts or wire transfers.

How can I pay to Unimoni for my transactions initiated online?
Ans:  You can send money directly from your local bank account via Bill Payment/Direct Debit/Interac or email money transfer to us.

For further information call our Customer Care team on 1 844 4511900 or send us an email at customercare.canada@unimoni.com. For remit2india.com, call our toll free no 1-888-736-4886 or email us on info@remit2india.com.

You can also chat with Zoey, our virtual assistant for assistance.

How secure is online.unimoni.com ?
Ans:  online.unimoni.com is a secure online website, integrated with transaction platforms and messaging systems. It is VeriSign certified and PKI-enabled, and uses 128-bit encryption for secure file transfers.

What if I do not have a bank account?
Can I still send money through Unimoni?

Ans:  Yes, Unimoni offers instant money transfer service via agency agreement with Xpress Money, that has over 200,000 agents across 165 countries. Using our wide agent network, beneficiaries can receive cash within minutes from any agent location.

What is FLASHremit?
Ans:  FLASHremit is a Unimoni product that enables real time account credit. Your loved ones will receive money in their bank account in a flash. Both you and your dear ones will get an SMS confirmation within seconds of account credit.

 

What is an exchange rate?
Ans: The price at which the currency of a country can be exchanged for another country's currency is called exchange rate.

Where can I find the exchange rates?
Ans: For prevailing exchange rates, please check our exchange rate calculator. We would like to inform you that rates displayed are indicative and subject to change. You can contact our branch staff or call our Customer Care team on 1 844 4511900 or send us an email at customercare.canada@unimoni.com for the latest exchange rates.

You can also chat with Zoey, our virtual assistant for assistance.

Do you support wholesale foreign currency exchange?
Ans: Yes, we supply foreign currencies to financial institutions that includes credit unions, banks and also select money service businesses.

For more information please call us on 1 844 4511900 or send us an email at customercare.canada@unimoni.com

Are the exchange rates the same every day?
Ans: No, the exchange rates are dynamic and subject to change. You can contact our branch staff or our Customer Care team for the latest exchange rates.

Can I sell foreign currency to Unimoni?
Ans: Yes, you can buy and sell all major currencies at competitive rates with us. Rates change regularly as international money markets fluctuate, so visit your nearest branch or call our Customer Care team on 1 844 4511900 for the latest quote.

 

What is Unimoni?
Ans: Unimoni, short for Universal Money, is a financial services organisation that offers people and businesses a diversified range of financial services including money transfer and foreign exchange solutions, and much more, across the globe.

Unimoni facilitates the seamless movement of money across geographies, currencies and channels via multiple customer touchpoints including retail stores, online and mobile solutions, and self-service kiosks.

What are the values of Unimoni?
Ans: Integrity, Commitment, Empowerment and Care are the values of Unimoni. We are guided by our core values to conduct our business to the highest standards. In doing so, we work in an open, pioneering and collaborative manner to advance the best interests of our customers. Our core values underline everything we do. Built on trust, value and simplicity, we continue to innovate and introduce products and services that will make our customers’ lives easier.

How can I locate the nearest Unimoni branch?
Ans: Please use our branch locator or contact our Customer Care team.

I am already a registered customer. Do I need to register again with Unimoni?
Ans: If you are already a registered customer with us, you are not required to register again with Unimoni. We have all the details of our registered customers, and there are no changes expected under Unimoni.

Can I use my existing login credentials (that is, User ID and Password) to transfer money online with Unimoni?
Ans: Yes, your existing login credentials are still valid with Unimoni. You can use your current User ID and Password to log into our website online.unimoni.com or mobile app, and transfer money online from anywhere, anytime.

Will my past transaction records be available with Unimoni?
Ans: Yes. All your past transaction records are easily accessible and can be made available to you at your request. Please contact our branch staff or call our Customer Care team on 1 844 4511900 or send us an email at customercare.canada@unimoni.com to get your enquiries addressed.

You can also chat with Zoey, our virtual assistant for assistance.

Will I get support for transactions conducted before Unimoni came into effect?
Ans: Yes. We assure you that we will address all your queries, even if they are related to transactions conducted prior to Unimoni. Call our Customer Care team on 1 844 4511900 or send us an email at customercare.canada@unimoni.com.

You can also chat with Zoey, our virtual assistant for assistance.

I have some concerns regarding a transaction. Whom can I contact?
Ans: Please contact our branch staff or call our Customer Care team on 1 844 4511900 or send us an email at customercare.canada@unimoni.com to get your enquiries addressed.

You can also chat with Zoey, our virtual assistant for assistance.

How can I know the status of my transaction?
Ans: Once you have completed your transaction, you will receive an SMS notification on your registered mobile number.

What is transaction fee?
Ans: Transaction fee is the commission we charge for offering our services to you.

How can I calculate the transaction fee?
Ans: For details on the transaction fee, please contact our branch staff or call our Customer Care team on 1 844 4511900 or send us an email at customercare.canada@unimoni.com to get your enquiries addressed.

You can also chat with Zoey, our virtual assistant for assistance.

Whom should I contact in case I have any further queries or comments?
Ans: Please contact our Customer Care team on 1 844 4511900 or send us an email at customercare.canada@unimoni.com.

You can also chat with Zoey, our virtual assistant for assistance.

We will be glad to assist you!

Does Unimoni exist in other countries?
Ans: Yes. Unimoni exists in other countries across the globe and is licensed and regulated locally in their respective jurisdiction.

In how many countries does Unimoni operate?
Ans: Unimoni has 800+ direct offices in 28 countries across 5 continents with over 9000 employees worldwide with 40+ nationalities serving over 15 million customers.

What regulations does Unimoni follow in Canada?
Ans: Unimoni Limited is registered with FINTRAC and adheres to the legislative requirements under the PCMLTFA.

I am an importer. Can I use the service?
Ans: Yes, you can avail our services. In fact, most of the corporate clients of Unimoni are importers.

Can I receive money from different parts of the world?
Ans: Yes, you can receive money from overseas but not from all parts of world. To know more please contact the nearest branch or call our Customer Care team on 1 844 4511900 or send us an email at customercare.canada@unimoni.com.

You can also chat with Zoey, our virtual assistant for assistance.