Unimoni Australia FAQ

Frequently Asked Questions for Unimoni Australia

 

What is money transfer and what are the types of money transfer?
Ans: Money transfer is the process of sending or remitting cash from one location to another. Money transfer can be classified as follows:

  • Bank Account Transfer
  • Instant Money Transfer
  • Online Money Transfer

What is bank account transfer?
Ans: Sending money to a bank account is called bank account transfer. FLASHremit is our instant bank account transfer service through which you can transfer money to the designated beneficiary's bank account in real time. To know more, please contact our branch staff or call our Customer Care team on 1800-94-10-08 or send us an email at customercare.australia@unimoni.com.

You can also chat with Zoey, our virtual assistant for assistance.

Which mode of money transfer is better for me?
Ans: We offer various kinds of money transfer services – from instant to online to bank account - depending on your need, time availability, your location and receiver's location. Please contact our branch staff or our Customer Care team to know more.

What is Instant Money Transfer?
Ans: Sending money from one location to another in an instant is called Instant Money Transfer. For details on Instant Money Transfer and to send money instantly, log on to http://www.xpressmoney.com.

What is Online Money Transfer?
Ans: Sending money electronically from one bank account to another or to a cash pick-up location is called online money transfer. To send money online now through Unimoni Australia, visit online.unimoni.com

 

What is an exchange rate?
Ans: The price at which the currency of a country can be exchanged for another country's currency is called exchange rate.

Where can I find the exchange rates?
Ans: You can contact our branch staff or call our Customer Care team on 1800-94-10-08 or send us an email at customercare.australia@unimoni.com for our best rates. We would like to inform you that rates displayed are indicative and subject to change.

You can also chat with Zoey, our virtual assistant for assistance.

Are the exchange rates the same every day?
Ans: No, the exchange rates are dynamic and subject to change. You can contact our branch staff or our Customer Care team for the latest exchange rates.

 

What is Unimoni?
Ans: Unimoni, is a Money Transfer and Foreign Currency Exchange services organisation that offers people and businesses a diversified range of services across the globe.

Unimoni facilitates the seamless movement of money across geographies, currencies and channels via multiple customer touchpoints including retail stores, online and mobile solutions, and self-service kiosks.

What are the values of Unimoni?
Ans: Integrity, Commitment, Empowerment and Care are the values of Unimoni. We are guided by our core values to conduct our business to the highest standards. In doing so, we work in an open, pioneering and collaborative manner to advance the best interests of our customers. Our core values underline everything we do. Built on trust, value and simplicity, we continue to innovate and introduce services that will make our customers’ lives easier.

How can I locate the nearest Unimoni branch?
Ans: Please use our branch locator or contact our Customer Care team.

I am already a registered customer. Do I need to register again with Unimoni?
Ans: If you are already a registered customer with us, you are not required to register again with Unimoni. We have all the details of our registered customers, and there are no changes expected under Unimoni.

Can I use my existing login credentials (that is, User ID and Password) to transfer money online with Unimoni?
Ans: Yes, your existing login credentials are still valid with Unimoni. You can use your current User ID and Password to login to our website online.unimoni.com or mobile app, and transfer money online from anywhere, anytime.

Will my past transaction records be available with Unimoni?
Ans: Yes. All your past transaction records are easily accessible and can be made available to you at your request. Please contact our branch staff or call our Customer Care team on 1800-94-10-08 or send us an email at customercare.australia@unimoni.com to get your enquiries addressed.

You can also chat with Zoey, our virtual assistant for assistance.

I have some concerns regarding a transaction. Whom can I contact?
Ans: Please contact our branch staff or call our Customer Care team on 1800-94-10-08 or send us an email at customercare.australia@unimoni.com to get your enquiries addressed.

You can also chat with Zoey, our virtual assistant for assistance.

How can I know the status of my transaction?
Ans: Once you have completed your transaction, you will receive an SMS notification on your registered mobile number.

What is transaction fee?
Ans: Transaction fee is the commission we charge for providing certain services to you.

How can I calculate the transaction fee?
Ans: For details on the transaction fee, please contact our branch staff or call our Customer Care team on 1800-94-10-08 or send us an email at customercare.australia@unimoni.com to get your enquiries addressed.

You can also chat with Zoey, our virtual assistant for assistance.

Whom should I contact in case I have any further queries or comments?
Ans: Please contact our Customer Care team on 1800-94-10-08 or send us an email at customercare.australia@unimoni.com to get your enquiries addressed.

You can also chat with Zoey, our virtual assistant for assistance.

We will be glad to assist you!

 

What is Cash Passport?
Ans: Cash Passport is a multi - currency prepaid travel card which is ideal for anyone who is travelling abroad either for business or for leisure.

How many currencies support the cash passport?
Ans: Cash Passport supports the 11 currencies listed below.

  1. AUD – Australian Dollar
  2. USD – US Dollar
  3. EUR – Euro
  4. GBP – British Pound
  5. NZD – New Zealand Dollar
  6. HKD – Hong Kong Dollar
  7. SGD – Singapore Dollar
  8. JPY – Japanese Yen
  9. CAD – Canadian Dollar
  10. AED – UAE Dirham
  11. THB – Thai Bhat

What if my cash passport is lost or stolen?
Ans: If your cash passport is stolen, lost or damaged, please report it immediately to cardservices_prepaid@mastercard.com .

What is procedure to obtain a travel card?
Ans: You can purchase our travel card at any Unimoni branch. To know more please visit your nearest branch or call our Customer Care team on 1800-94-10-08 or send us an email at customercare.australia@unimoni.com.